Frequently Asked Questions & Policies
What is your cancellation policy?
You can reschedule up to 24 hours before your session without forfeiting payment.
What is your late policy?
Once you’re 15 minutes late to our session (I will wait online for you for up to 15 minutes), your session is forfeited. If you are late within that 15 minutes, please know that it is unlikely that I will have time to make up for the time you are late.
What is your privacy policy?
I will never share your chart, or any details of what was spoken about within any of sessions without your expressed consent. It is my belief that reading with an astrologer or any other esoteric service provider is a sacred space.
If I cancelled within the time to get my money back, how does that happen?
I will refund your money via PayPal.
Can I buy a session for a friend?
You sure can! Email me at Sydni@divinedeveraux.com so we can get you set up- the usual process is you send payment via Venmo or PayPal and I give you a 1 time use code for your friend to schedule with me that has a long expiration date (usually 6 months).
Do you record your sessions?
Yes! And I will send the recording to you to download after our session. You will receive the recording within 24 hours of the session The recordings are deleted after 1 month in my storage.
What if I want my money back?
If we sat for an entire session, I did all the prep work on your chart and we concluded- no you cannot get a refund. If in the initial minutes of our session we find that we are not suited for each other in a reader/client relationship, we will end our call and I will refund your money.
Would you trade services with me?
Perhaps, but please know that I prefer monetary payment. For inquiries, email me at Sydni@divinedeveraux.com
Right to refuse services:
I reserve the right to refuse services to anyone or for any reason. I reserve the right to refuse or discontinue services if I believe that your needs fall outside the scope of my competence, training, or if the relationship is no longer effective or appropriate.
Entertainment Purposes only:
My readings and reports are meant to offer insight, inspiration, and reflection, and are intended for entertainment purposes only. They’re not meant to replace professional advice in areas like medical, legal, financial, or mental health. I always encourage you to trust your own judgment and seek qualified support when needed.